Saturday, September 22, 2007
iPod Screens Faulty And Dark
Apple has admitted that a "small number" of the screens on its new iPod Touch have trouble displaying dark images. Now let's see if Cupertino takes the next step and replaces the glitchy Touches free of charge.
In his review of the Touch, Wall Street Journal tech guru Walt Mossberg notes that some "early" units of the Touch (although not his pair of review units, apparently) suffered from faulty screens; indeed, I could barely make out the dark scenes in "The Hunt for Red October" on my test Touch, and several other reviewers have pointed out the problem as well. Mossberg reports that Apple has admitted to the problems, adding that only a "small number of units" were affected and that the issue is "being remedied."
I recently bought two "week 37" iPod Touches and both exhibit this problem. When I went to the Apple Store where I bought them to get an exchange, I was told by the "genius" (said with sarcasm, since the guy was no more a genius than the guy flipping burgers at McDonalds) that the screen looked fine to him. I was told I could exchange it if I paid the 10% restocking fee. Apple Stores have definitely lost a customer. If Apple doesn't fix this problem, then Apple has lost a customer of their products forever.
For example, dark scenes in the classic Roman Polanski film, Chinatown, were really dark – lacking detail that the iPhone nicely detailed. The display also had a yellower cast than the iPhone. Dark images in photo albums similarly lacked detail," said Macworld’s Christopher Breen.
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